What is your return policy?

Cambridge SoundWorks offers a 30-day, no-questions-asked, total satisfaction return policy that covers most products you buy from us. Items should be returned in their original product packaging. Visit our online Returns Center and we will guide you through the process and even supply you with a return mailing label you can print out.

To return a product purchased via our Call Center or a home theater bundle, please call Customer Care at 1-800-FOR-HIFI (1-800-367-4434) and they will facilitate the return and/or exchange of your item. You must receive a Return Authorization Number (RMA) before returning an item purchased via our Call Center or select home theater systems.All other purchases can be facilitated via the online Returns Center

How do I exchange an item?

If you received a faulty item and need to exchange it for the same item within 30 days of delivery, visit our Returns Center (you will be refunded your original purchase price once we receive the item), and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing your new order. To exchange a product purchased via our Call Center or a home theater bundle please call Customer Care at 1-800-FOR-HIFI (1-800-367-4434) and they will facilitate the exchange of your item.

How long do I need to wait to receive my refund?

Expect your refund within 4 weeks of giving your package to the return shipper (though in many cases, you will receive your refund sooner). You can view completed returns and refunds at the bottom of an order's summary pages in Your Account within 4 weeks from the day you sent your return, please email us for help.

How do I cancel an order before it ships?

Most orders you place enter the shipping process fast so we can get your items to you as soon as possible.

If your order hasn't shipped: You can cancel the order via the Your Account page. See Reviewing & Changing Your Orders for information on canceling orders.

If your order has already shipped: Since orders in the shipping process cannot be modified, you will need to refuse delivery or initiate a return when the items arrive.

What should I do if my order was damaged or lost in transit?

If your order was damaged in transit, visit the Returns Center to initiate a return.

If you did not receive your order, Track your package and check the estimated delivery times in Your Account.

What should I do if I received the wrong item or an item was missing?
If you received the wrong item or an item you didn't order, visit the Returns Center to initiate a return.

If you purchased your order via our Call Center or a home theater system - Please contact us at 1-800-HIFI (1-800-367-4434) to initiate your return.